Contact Us

Terms and Conditions

1. Return, Refund and Order Cancel Policies: We are committed to providing our customers with a satisfactory shopping experience. If you need to return, refund, or cancel your order due to product quality issues or other reasonable reasons, please refer to the following policies: Return policy: Within 7 days from the date of receipt of the product, if the product has quality problems, you can apply for a return. Please contact the salesperson service to confirm the return address and process before returning. Refund Policy: After the refunded item is confirmed by the salesperson, we will refund the money to your account within 7 working days. Cancel order: If the order has not yet been produced, you can contact the salesperson to request cancellation. Orders that have already been produced cannot be canceled and will be subject to corresponding costs.

2. Billing Information: The salesman will send the order details and INVOICE to the customer Product name and quantity Unit price and total amount Shipping (if applicable) Payment method: transfer to bank account on INVOICE Invoicing information (if any) If you need an invoice, please fill in the relevant information when placing an order or contact the salesperson service

3. Merchandise Delivery Arrangement and Policy: We will arrange the shipment as soon as possible after receiving the order and completing the payment confirmation: Processing time: generally 7-15 working days (depending on the complexity of the process) Delivery time: Approximately 2-7 working days depending on the region Logistics companies: We cooperate with logistics service providers such as DHL, FEDEX, UPS, etc Delivery scope: Support all over Chinese mainland/international delivery Shipping Description: The order shipping fee needs to be borne by the customer After shipping, customers will receive a tracking number to track the delivery progress online.

4. Data Privacy/Protection Policy: We attach great importance to the protection of customers' personal data and are committed to collecting, using, and protecting your information in accordance with the law: All personal data (e.g. name, phone number, address, payment information) will be used for order processing and customer service only; We will not sell or disclose your information to third parties except as required by law or necessary to complete the delivery; All data is transmitted through encrypted channels to ensure information security. If you need to inquire, modify or delete your personal information, please contact the salesperson of the docking to handle it. We regularly review and update our data protection measures to ensure compliance with the latest regulations.

Location

Visit us for all your prototyping needs.

Address

123 Prototype Lane

Hours

9 AM - 5 PM